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BUSKSTOVE Spa & Fan Center
2556 North Main St.
Walnut Creek, CA 94596
Tel: 925-930-9282
Fax: 925-930-7028
Store Hours:
9AM - 6 PM Daily
11AM - 5 PM Sunday

Reviews
From 59 reviews
Steven Stark

There is a reason that Buck Stove was recommended to us by many of our neighbors. The most impressive aspect of our experience with Buck was how helpful and informative they were.

We wanted to purchase a fireplace insert. As with most …

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via Google
Jay R

Love the gas log replacement for our bedroom fireplace so changed the living room fireplace to a gas log, too. This way we don't have to worry about the Spare the Air days. Used Buck Stove, and Mike, both times and like their selections and service. We recommend the installer carry lava rocks on his truck in case customers want to buy them.

William K.

Buck Stove installed a new fireplace insert for us. The true test of a company is how they manage problems. In our case there were a couple issues that developed that required additional electrical work and some custom fabrication. Buck …

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via Yelp
Martin S

Buck Stove sold us a great product that does everything they promised. Their installation team arrived on time and when they left the only way you know that they were here is our new Chaska 25! They even snaked the electrical line through the walls without making any additional holes.

Steve K.

You won't find better service than from Buck Stove. They go the extra mile and then some.

We bought a gas fireplace from them around 2013 at a competitive price. Since then, they've promptly made at least two service calls without charge to…

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via Yelp
Jon N.

I bought a ceramic log kit and had them install it. I found them to be very knowledgeable and efficient. We are very happy!

via Yelp
Robert H

We are enjoying our new fireplace every evening and it heats up the room without putting soot on the ceiling.

Geraldine Smith

Excellent experience, very patient in allowing us to choose the best one for us and the installation was a 'breeze'. Very happy !

via Google
Beth M

Dan did a fabulous job cleaning and sprucing up my gas fireplace. He was very personable and gave me a lot of useful information. Thank you!

Jennifer S.

This review is for Dan the service technician from Buck Stove. He came out today to service our Regency insert which we've had for approx 8-10 years. He got it working right away and then spent a good amount of time cleaning the entire …

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via Yelp
Charles A.

Bucks stove in Walnut creek is an excellent place to do business .Dan there service tech went up and beyond to solve the problem with my gas insert.Dan is the best service tech I have ever meet.

via Yelp
jeff m.

We have had our Regency gas insert for 17 years and a switch finally gave out just before Christmas. This is our only source of heat for the house and while awaiting our new part Dan, on his first visit, relighted our furnace which got us …

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via Yelp
Steve Howard

We purchased a gas log set at Buck Stove. They were helpful and patient explaining our options and going over prices. The process was easy and they recommended a great plumber to run the gas line to our fireplace. We love our new fireplace …

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via Google
Shannon H.

I bought a RealFyre log set through Buck Stove for our tiny fireplace. Easy order process, easy pick-up, and lots of in-store displays so you can get a true idea of how they look when they are in your home. They were able to offer names for…

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via Yelp
Judy G.

They had the best price on the stove and were wonderful about removing the old insert and installing the new stove. Couldn't be happier.

via Yelp
Nora C

Nice showroom, good staff and the installer was on time, courteous and clean.

I love my new set-up and have been enjoying fires most evenings.

It provided a cozy atmosphere during holiday gatherings.

William B

Vary helpful and generous with their time.

Calvin D.

We purchased a gas blower insert and fire log insert in November. The service was fantastic and my family and myself are very happy with our choices. I highly recommend Buckstove. Speak with Greg Harris or Paul Miller. Very knowledgeable, …

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via Yelp
Christiane M.

We bought 3 gas insert fireplaces five years ago in Berkeley at Tub Makers. It was during a promotion and the deal seemed perfect. Their installers are outside contractors and are not really part of the store called TubMakers. Any way, the …

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via Yelp
Kevin M.

We purchased a Chaska 25 gas insert and were very pleased with the whole experience we had at Buck Stove. Our sales contact with Mike was informative and had absolutely no pressure. Paul helped us visualize our installation with clear …

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via Yelp
Wil R.

This is a company with very knowledgable staff! We installed ours back in July, 2016 with their assitance; we had some difficulty starting the fireplace and Dan came over and got the system set up properly and, now that it's gotten cold, we…

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via Yelp
Kathy S.

We bought two gas inserts from Buck Stove in 1998. They are still keeping us cozy and warm in the winter, however, occasionally need servicing. Dan, who does the service for Buck Stove does an excellent job. He's efficient, knowledgeable …

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via Yelp
Tyler C.

Dan stopped by to help service our gas insert we purchased three years ago, found a tiny spider in the gas outlet, and presto, we're good to go again. Super knowledgeable, friendly and helpful. Very happy with our insert and the people we …

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via Yelp
Gina R.

I have been to several Fireplace stores searching and checking their products and services and have been very disappointed with their customer service. I searched the web and found Buck Stove in Walnut Creek. From the initial phone call, (…

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via Yelp
Greg M.

We bought two Kozy Heat inserts from Buck Stove, and from start to finish, we've loved working with this company – especially Mike, Greg and Steve. Each of them has been super helpful at each point in the process, from our visit (with all …

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via Yelp
Gary R.

We purchased 2 fireplace gas inserts for our remodel. They were very helpful in the selection process and the installation was very smooth with no problems. Dan did a great job on the install and training.

via Yelp
Allan J.

I called Buck Stove to get information on buying a new gas fireplace insert. I spoke to Paul who was extremely knowledgable and helpful. He convinced me that having them send out a service technician to try to repair the existing unit made …

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via Yelp
Maggie G.

We had a gas insert put in almost 2 years ago and we absolutely love it! We shopped around to do our due diligence as buys, but ultimately came back to Buck Stove because they had a great selection, were knowledgeable, and offered a great …

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via Yelp
Chris W.

I recently purchased a home with a stove that was installed by Buck Stove & Fan Center. The chimney inspection noted some concerns, so I went to Buck Stove for help. They sent an installer over (Steve) who put me completely at ease, showed …

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via Yelp
Rod D.

Hot tub life is amazing! Thanks to the team at Buck Stove who sold me my first spa. My experience started with meeting Doug who patiently showed me around the showroom. He was a pleasure to work with and I am happy with the purchase. But …

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via Yelp
Marieli C.

Greg, the owner, is a great sales person. Our fire insert looks gorgeous. If you order a customized trim, it may take 5 weeks to receive it. Meaning, a gap will show until the trim is installed. Greg made us aware from the beginning before …

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via Yelp
Doug Oxley

a good place to buy a stove

via Google
Sean B.

Top notch company. The installation went really well and the stove looks great. If you need any service done, Dan is a service tech who was terrific. He was able to address a bunch of issues and really took pride in his work, went above and…

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Response from Greg H.

Thanks so much for your business, we appreciate it!

via Yelp
Lori C.

A long overdue posting. In May we were considering replacing our gas fireplace insert. Mike Wells was AWESOME in helping us. As it turned out, because we live in a condo there was only one option for us and Buck did not carry the brand. …

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via Yelp
Steven M.

Last night we had a huge windstorm and it actually blew the top flashing off our chimney. That chimney had two gas fireplaces leading into it. they were installed by Buck Stove as part of the renovations being done by the previous owner we …

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via Yelp
Kathleen M.

Love, love, love, our newish (installed March 2013) gas insert. I have wanted one for years, finally got it. Now with the touch of a button, a beautiful fire is lit and our once cooler than the rest of the house family room gets toasty warm…

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via Yelp
Denny A.

I bought a gas stove 6 years ago. Last week The repair guy Steve helped on a Sunday by walking me through the problem with the remote and Pilot light. Service doesn't get much better than this !

via Yelp
David M.

I've owned a fireplace insert for almost 20 years that I bought from buck stove and fan center. This stove has been reliable and efficient and has done a great job in heating our family room and kitchen. The reason I'm writing this review …

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via Yelp
Martin M.

Dan came out to the house to trouble shoot our new stove and quickly identified the problem and came up with a solution. Dan was helpful, courteous, and efficient. I highly recommend Buck Stove and big thanks to Dan.

via Yelp
Lea D.

Well, I am at it again! Another insert from Buck Stove Spa and Fan Center. I love those guys! They are a pleasure to do business with you. They are kind, courteous, professional, and a delight to do business with! Everyone should ONLY GO TO…

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via Yelp
Greg H.

Purchased gas insert and installation for gas line separate plumber. Installer has done a lot of these and set up without delay. Very smooth transaction and good tips if asked. Installation was professional and safe. Passed inspections …

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via Yelp
Susanne S.

We purchased a free standing woodstove. We love it and the service has been exceptional. They had to come back twice because I gave them the wrong measurements and they didn't complain or charge me extra. The men who installed our stove …

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via Yelp
Cecile P.

I did not purchase a stove from this company, but when a rival comapny "The FireHouse" in Livermore, did not stand by their product. Buck Stove came to my rescue and agreed to service my stove. I was able to get it up and running and just …

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via Yelp
Tony M.

I had heard that Buck was pricey but had the largest showroom of operating inserts in the area. I visited a place in downtown Martinez and another in Castro Valley before going to Buck.

In the end, Buck was about $400 higher than the other …

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via Yelp
Bill S.

We'd like to thank Dan from Buck-stove from promptly coming out and repairing the igniter switch on our stove. We called him on Wed. because the pilot light went out and he was able to come out today, Fri. To make the repair. It turned out …

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via Yelp
Mark Rosen

After 3 years of "Spare the Air days" my wife and I decided to purchase a "gas insert" for our home. We visited Buckstove three times to view our options and gain insight into the direct and indirect cost. The staff was knowledgeable and …

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via Google
S. K.

We recently purchased a gas insert fireplace to replace the one that the previous owners had installed about 15 years ago by Buck Stove. The old one still worked (surely thanks to Buck Stove's service over the years), but we wanted to …

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via Yelp
Morten S.

I have bought two natural gas inserts from Buck Stove, and they have done a great job explaining the various features, and made sure that both were installed safely.

They do make you work with a separate contractor for gas and electric …

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via Yelp
Deborah W.

Buck stove installed a beautiful gas fireplace in our dining room in 2007 in Oakland, an impeccable installation that was disrupted when our contractors had to install a granite face and unintentionally jostled the contents of the fireplace…

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via Yelp
Jess K.

I stopped by Buck Stove late one afternoon a couple of months ago and Paul Miller could not have been more gracious with his time. Nothing was going to be purchased during my visit as I was just exploring some of our options and Paul knew …

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via Yelp
John M.

Buck Stove installed a gas fireplace 10 years ago which was not functioning properly.

Despite the time passed, Ed evaluated the situation, ordered a new log which had cracked and resolved our problem for a very reasonable price. This kind …

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via Yelp
Andrew L.

We recently purchased three fireplace inserts from Buck Stove (two gas, one wood) and had them installed by the shop. It was a seamless process throughout. Beginning with our first trip to the showroom, Mike was very helpful but not at all …

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via Yelp
Jamece F.

Recently I was referred to Buck stove by my gas fireplace mfg. Not many people out there that can do this work. The fire would not light. Buck stove had their repairmen, call me to set-up an appointment. He came on time, was very friendly …

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via Yelp
Lea D.

In the last four years, I have purchased two fireplace inserts. Beautiful to behold and I have received many compliments in this time.

I called and ask to have one of their servicemen come out to check one of my controls. He called me the …

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via Yelp
Joel E.

Went back to Buck's over the weekend. $21.95 for a bottle of Bromine tablets for the spa, but Buck's tossed in a couple of complimentary bags of Sodium Bromide ($4.95 each), which obviously was a gracious gesture . . . and also served to …

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via Yelp
Farna S.

Bill Landers came out within a week and was very efficent. Good service.

via Yelp
Jason D.

So I wound up at buck stove shopping for a gas heater fire place insert ...to my surprise there one of only a few stove shops in the bay area unless you want to drive out to no mans land..

They had a lot to choose from and the sale man was …

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via Yelp
Anita B.

I've been shopping for a fireplace insert. Mike was very helpful and informative and the owner Greg was willing to work with me to get a fireplace insert and installation within our budget. I've read the reviews and researched different …

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via Yelp
Skate K.

Went to this place to browse mantels and get some recommendations from professionals. Paul consulted me on material choices and installation techniques. I picked his brain for a substantial amount of time and he stayed very patient and …

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via Yelp

 

 

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