Question 1

Where is your showroom located?

Accepted Answer

Visit us at 2556 N Main St, Walnut Creek, CA 94597. Our showroom lets you see, feel, and experience the fireplaces, spas, and outdoor products yourself before you decide.

Question 2

What are your store hours?

Accepted Answer

We're open Monday through Friday from 9:00am to 5:30pm, Saturday from 10:00am to 5:00pm, and closed on Sundays.

Question 3

Do I need an appointment to visit?

Accepted Answer

Walk-ins are always welcome during store hours. If you'd like dedicated one-on-one time with a specialist for a larger project, call ahead at 925-930-9282 and we'll set aside time for you.

Question 4

What should I bring to the showroom?

Accepted Answer

A few photos of your fireplace or patio space, rough measurements of the opening, and a note on whether you already have a gas line or electrical outlet. That's usually enough for us to narrow things down quickly.

Question 5

Can I see fireplaces burning in person?

Accepted Answer

Yes. Our showroom has working displays so you can compare flame presentation, heat output, finishes, and controls side by side instead of guessing from a photo.

Question 6

Can I bring my spouse, designer, or contractor along?

Accepted Answer

Absolutely — we work with homeowners, designers, and builders every day. Bringing everyone at once usually saves a second trip and speeds up the decision.

Question 7

How long have you been in business?

Accepted Answer

We're a family-owned and community-rooted business, serving Walnut Creek and the surrounding East Bay since 1978.

Question 8

How do I get a personalized estimate?

Accepted Answer

Fill out the Get a Personalized Estimate form on our website or call us at 925-930-9282. We provide a free, no-obligation estimate for your fireplace or spa project.

Question 9

Is the estimate really free?

Accepted Answer

Yes. Our estimates are personalized and completely free with no obligation — we'll talk through your project and guide you toward the best solution for your home.

Question 10

Do you come out to the house before quoting?

Accepted Answer

For most installations, yes. A free site evaluation lets us confirm measurements, venting, and gas or electrical needs so the quote you receive reflects the real job.

Question 11

Do you offer financing?

Accepted Answer

Yes — flexible financing options are available to help you get the hearth or spa you've always wanted, including 0% financing options. Visit our Financing page to learn more and apply.

Question 12

What products do you carry?

Accepted Answer

We carry gas, wood, and electric fireplaces and inserts, freestanding stoves, outdoor fire pits, fire tables, and torches, spas and hot tubs, and accessories — from brands including Travis Industries, Fireplace Xtrordinair, Da Vinci Custom Fireplaces, Kozy Heat, Heat N Glo, Regency, Lopi, Modern Flames, Quadra-Fire, Real Fyre, Stoll Industries, Lexington Hearth, Marquis Spas, American Fyre Designs, and many more.

Question 13

What's the difference between an insert and a built-in fireplace?

Accepted Answer

An insert slides into your existing masonry or prefabricated firebox to make it far more efficient and easier to use. A built-in (zero-clearance) fireplace is framed into a wall, which is the usual choice for new construction or a brand-new location.

Question 14

Gas, wood, or electric — how do I choose?

Accepted Answer

It comes down to how you'll use it. Gas offers instant, controllable heat at the push of a button, wood delivers traditional ambiance and heat without power, and electric installs almost anywhere with no venting. We'll walk you through the trade-offs for your specific room.

Question 15

Can I see what a fireplace would look like in my home?

Accepted Answer

Yes — try our Try Before You Buy visualizer to see how different fireplaces look in your own space, or stop by the showroom to experience them in person.

Question 16

How do I measure my fireplace for an insert?

Accepted Answer

We offer measurement guides for both masonry and zero-clearance (prefabricated) fireplaces — accurate measurements ensure a perfect fit. You can download the guides on our website, and our team is happy to help if you have questions.

Question 17

How do I tell if my fireplace is masonry or zero-clearance?

Accepted Answer

Masonry fireplaces are built from brick or stone with a mortared firebox. Zero-clearance units are factory-built metal fireboxes, usually with a metal surround and a manufacturer label inside. Our measurement guides show what to look for.

Question 18

What should I have ready before installation day?

Accepted Answer

Clear a path to the fireplace, move furniture and fragile items out of the work area, and make sure we have access to the gas shutoff, electrical panel, and attic or roof if venting work is involved.

Question 19

Do I need a permit for my installation?

Accepted Answer

Many hearth installations require a permit, and requirements vary by city. We'll tell you what your project needs during the estimate so nothing slows the job down.

Question 20

Do you install the products you sell?

Accepted Answer

Yes, and/or we allow the customers and their preferred contractors to install, and we guide them through the process — we're a full-service dealer, handling everything from selection to installation. Browse our Installation page to see how we work, from the initial consultation through the final walkthrough.

Question 21

What happens on installation day?

Accepted Answer

Our crew protects your floors and work area, sets the unit, completes the venting and connections, tests everything, cleans up, and then walks you through operating your new fireplace before we leave.

Question 22

How long does an installation take?

Accepted Answer

A typical insert installation is completed in a single day once the unit is on site. Projects involving new gas lines, framing, or re-facing may take longer, and we'll give you a realistic timeline up front.

Question 23

Do you handle gas lines and electrical work?

Accepted Answer

Yes. We install and upgrade gas lines and electrical for hearth products, and we also handle fireplace re-facing, mantel design consultation, and concrete pads for outdoor projects.

Question 24

Do you service and repair existing fireplaces?

Accepted Answer

Yes — we service and maintain fireplaces, gas inserts, and most of the products we have sold or installed. Please note: we do not service items that were not purchased through our store.

Question 25

How often should my fireplace be serviced?

Accepted Answer

We recommend an annual service before the heating season. Regular maintenance keeps the unit burning safely and efficiently and catches small issues before they become expensive ones.

Question 26

Which areas do you serve?

Accepted Answer

We serve Walnut Creek and communities throughout the East Bay — including Concord, Pleasant Hill, Lafayette, Alamo, Danville, San Ramon, Berkeley, Oakland, Benicia, Vallejo, Antioch, and more. See the full service area list on our Installation or Contact page.

Question 27

Who is Buck Stove and Spa of Walnut Creek?

Accepted Answer

Buck Stove and Spa is a locally owned hearth and spa retailer that has served the Diablo Valley since 1978. We specialize in gas fireplaces, electric fireplaces, fireplace inserts, and Marquis hot tubs, with a large showroom and a knowledgeable, professional staff.

Question 28

Is Buck Stove and Spa the same business as Buck Stove Spa and Fan Center?

Accepted Answer

Yes. We were formerly known as Buck Stove Spa and Fan Center. We've narrowed our focus to hearth products and spas and no longer sell fans, but we're the same family business at the same location.

Question 29

Who owns Buck Stove and Spa?

Accepted Answer

Buck Stove and Spa is owned by Greg Harris, a military veteran, and has been established and operated since 1978.

Question 30

Do you offer any discounts?

Accepted Answer

Yes. We offer special incentives to first responders, active and retired military and their families, teachers, caretakers, and nonprofit organizations. Ask our staff for details when you visit or request an estimate.

Question 31

What fireplace brands do you carry?

Accepted Answer

We carry many brands, including Travis Industries, Fireplace Xtrordinair (FPX), Da Vinci Custom Fireplaces, Kozy Heat, Heat N Glo, Regency, Lopi, Modern Flames, Quadra-Fire, Real Fyre, Stoll Industries, and Lexington Hearth, among many others. Many models are on display in our Walnut Creek showroom so you can see them burning in person.

Question 32

What is a fireplace insert?

Accepted Answer

A fireplace insert is a firebox that slides into your existing masonry or factory-built fireplace. It turns an old, drafty, inefficient fireplace into a clean, efficient heat source, often controlled by a remote or thermostat.

Question 33

Can you convert my wood-burning fireplace to gas?

Accepted Answer

In most cases, yes. A gas insert is the most common way to convert an existing wood-burning fireplace to gas. We'll evaluate your fireplace, chimney, and gas access and recommend the best option for your home.

Question 34

What's the difference between a gas fireplace and an electric fireplace?

Accepted Answer

Gas fireplaces produce a real flame and substantial heat, and they require a gas line and venting. Electric fireplaces plug into a standard outlet or are hardwired, need no venting, and are easy to install almost anywhere, making them ideal for bedrooms, offices, condos, and remodels. We can help you decide which fits your home and goals.

Question 35

Can a gas fireplace heat my home during a power outage?

Accepted Answer

Many gas fireplaces and inserts can operate without electricity, depending on the model and ignition system. Ask us which models offer battery backup or standing-pilot operation if this matters to you.

Question 36

Do electric fireplaces actually produce heat?

Accepted Answer

Yes. Most electric fireplaces include a built-in heater that can warm a room, and the flame effect can usually run with or without the heat, so you can enjoy the look year-round.

Question 37

Can you install a fireplace where there isn't one now?

Accepted Answer

Often, yes. Direct-vent gas fireplaces and electric fireplaces can be installed in homes without an existing fireplace or chimney. We'll look at your space and explain what's possible.

Question 38

How do I choose the right size fireplace or insert?

Accepted Answer

The right size depends on your room size, ceiling height, layout, and how much you want to heat. Our staff will help you match heat output and style to your space, and we can measure your existing fireplace for inserts.

Question 39

What hot tub brand do you sell?

Accepted Answer

We are an authorized Marquis Spas dealer. Marquis hot tubs are known for powerful, customizable hydrotherapy, quality construction, and energy efficiency.

Question 40

Can I see and try a Marquis hot tub before I buy?

Accepted Answer

Yes. Marquis spas are on display in our Walnut Creek showroom, and we invite customers to wet test them in person before you buy.

Question 41

Do you deliver hot tubs?

Accepted Answer

Yes. We deliver spas throughout the Diablo Valley with our own delivery truck and team. We'll discuss site access and placement before delivery day.

Question 42

What do I need to prepare before my hot tub is delivered?

Accepted Answer

You'll need a level, solid base (such as a concrete pad or reinforced deck), a clear delivery path, and a dedicated electrical circuit installed by a licensed electrician. We'll walk you through the requirements for your specific model.

Question 43

How much does it cost to run a hot tub?

Accepted Answer

Operating costs vary based on the model, your usage, and local utility rates. Marquis spas are built with insulation and covers designed to keep energy costs down. Ask our staff for an estimate based on the model you're considering.

Question 44

What warranties come with your products?

Accepted Answer

Our fireplaces, inserts, and Marquis spas come with manufacturer warranties, which vary by product. We'll explain the coverage on any model you're considering.

Question 45

Why buy from a local specialty dealer instead of a big-box store?

Accepted Answer

With a local specialty dealer, you get expert advice, professional installation, and ongoing support from people who know hearth and spa products inside and out. We've been serving Diablo Valley homeowners since 1978 and will be here after the sale.

Question 46

Do you serve Lafayette, Danville, Concord, and other nearby cities?

Accepted Answer

Yes. We serve homeowners throughout the Diablo Valley, including Walnut Creek, Lafayette, Orinda, Moraga, Danville, Alamo, San Ramon, Pleasant Hill, Concord, Martinez, and Clayton.

Frequently Asked Questions

Showroom & Visits

Estimates & Financing

Products & Selection

Measuring & Preparation

Installation & Service

About Buck Stove and Spa

Fireplaces & Inserts

Marquis Hot Tubs & Spas

Buying & Financing

Service Area