Legal

    Privacy Policy

    Last updated: June 24, 2026

    This page is maintained by Buck Stove Spa & Fan Center to answer common privacy questions about this website (buckstovewc.com). It describes what information we collect, how we use it, and the choices you have. It is not a legal certification or third-party attestation.

    1. Who We Are

    Buck Stove Spa & Fan Center is a hearth, spa, and outdoor living retailer based in Walnut Creek, California. References to "we," "us," and "our" in this policy refer to Buck Stove Spa & Fan Center.

    • Address: 2556 N Main St, Walnut Creek, CA 94597
    • Phone: (925) 930-9282
    • Email: info@buckstovewc.com

    2. Information We Collect

    We collect information in the following ways:

    • Contact & lead forms. When you submit a form on our site (for example a contact request, service inquiry, or "Try Before You Buy" submission), we collect the details you provide such as your name, email, phone number, address or project information, and any message or photos you send.
    • Calls and emails. If you call or email us, we may keep a record of that correspondence to help us respond and follow up.
    • Site usage data. Like most websites, our hosting and analytics tools may collect basic technical information such as IP address, browser type, device type, pages viewed, and referring URL.
    • Cookies and similar technologies. We and our service providers may use cookies or local storage to remember preferences, keep the site functioning, and measure how it is used.

    3. How We Use Your Information

    • To respond to inquiries, quotes, and service requests.
    • To schedule consultations, installations, and showroom visits.
    • To process financing applications you choose to start through our financing partners.
    • To improve our website, products, and customer experience.
    • To send occasional updates about products and services you've asked about.
    • To comply with legal obligations and protect our rights.

    4. Service Providers & Third-Party Tools

    We use a small number of trusted third-party tools to operate this website and serve our customers. These providers process information only as needed to deliver their service to us:

    • Website hosting and backend. Used to host the site and store form submissions and images uploaded through features like "Try Before You Buy."
    • Lead routing (n8n webhook). Submissions from our lead forms are forwarded to our internal workflow tool so our team can follow up.
    • Chat assistant (VoiceGlow). Powers the on-site chat widget. Messages you send through the widget are processed to generate a response.
    • Financing (Enhancify). If you choose to apply for financing, your application is handled by Enhancify and its lender partners under their own terms and privacy policies.
    • AI visualization. The "Try Before You Buy" tool sends the photo and selections you provide to an AI image-generation service to create a visualization.

    We do not sell your personal information. We do not share it with third parties for their own marketing.

    5. Cookies & Analytics

    Cookies and similar technologies help the site function and let us understand which pages and products people find useful. You can control cookies through your browser settings; disabling them may affect parts of the site.

    6. Data Retention

    We keep customer inquiries, project details, and order records for as long as needed to serve you, support warranty and service work, and meet our business and legal recordkeeping needs.

    7. Your Choices & Rights

    • You can ask what personal information we hold about you.
    • You can ask us to correct or delete your information, subject to records we're required to keep.
    • You can opt out of marketing emails at any time by replying to the email or contacting us.
    • California residents have additional rights under the CCPA/CPRA, including the right to know, delete, and opt out of any "sale" or "sharing" of personal information. We do not sell or share personal information for cross-context behavioral advertising.

    To make a request, contact us using the details in Section 10. We may need to verify your identity before acting on a request.

    8. Children's Privacy

    This site is intended for adults shopping for hearth, spa, and outdoor living products. It is not directed to children, and we do not knowingly collect personal information from children.

    9. Security

    We use reasonable administrative and technical safeguards to protect the information collected through this site. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

    10. Contact Us

    Questions or requests about this Privacy Policy can be sent to:

    You can also reach us through our Contact page.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page.